Claims

 

Important conditions relating to your claims

  • Claims are made through Australian Warranty Network (AWN)

  • Repairs must not commence unless authorised by AWN 

  • You will be asked to provide proof of the motor vehicle's service history

  • In some cases you will be given the opportunity to contribute something towards the cost of the repairs i.e. any repairs that restore the motor vehicle to a better condition than the condition prior to the failure.

  • Failure by you to pay for any work not included in this claim shall render this Warranty void.

  • In the event of a mobile mechanic being called by AWN, you agree that any work carried out by that or any mechanic that is not part of the cover or if the call is of a service nature then this cost shall be your responsiblity.

  • If you have a problem with the Motor Vehicle that is not claim related, just call AWN's claims department on 07 3802 5577 and AWN can still assist you through our network of Approved Repairers Australia-wide.

 

Frequently Asked Questions Relating To Your Claim

 

 

Claims Hotline:

(07) 3802 5577

 

Coverage with Australia's most trusted warranty network

 

 

Australian Warranty Network Pty Ltd
P.O. Box 4301,
Loganholme, Qld 4129
Phone: (07) 3802 5577
Fax: (07) 3806 1505
Email: claims@australianwarranty.com.au
Office Hours: Monday to Friday 8:15 a.m. to 5:15 p.m. (AEST)

 

Office Hours: Monday to Friday 8:15am to 5:15pm

Claims through AWN Network

With a substantial network of over 1200 Approved Repairers throughout Australia, AWN has the experience, expertise and resources to look after our customers now and in the future.

To ensure the best possible service AWN's approved repairer network is continually being updated; AWN review each repairer on a regular basis for quality of workmanship, pricing and customer satisfaction. As such an approved repairer today may not be an approved repairer in six months’ time.

If you experience a possible claimable problem with your vehicle please contact us prior to authorising any work, AWN can take all factors into consideration and direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.

For further details,

 

How to make a claim

  1. Read the Warranty carefully to ensure Your claim is covered by the Warranty.
  2. Telephone or write to:
    Australian Warranty Network Pty Ltd
    P.O. Box 4301, Phone: (07) 3802 5577
    Loganholme, Qld 4129 Fax: (07) 3806 1505
    Email: claims@australianwarranty.com.au
  3. Quote the Warranty Number, registration number and current odometer reading.
  4. Explain fully the nature of the problem remembering that You are required to disclose to Us all information which is relevant in assisting AWN to consider Your claim. If You fail to disclose such information Your rights to claim may be seriously affected.
  5. Upon receipt of the above information AWN will process and consider Your claim. Repairs will not be paid by AWN unless an authorisation number is issued by AWN to the Repairer prior to the commencement of the repairs.

 

Frequently Asked Questions

 

Do I have to pay the Approved Repairer and wait for reimbursement?

No; not at all. All claims are settled directly with AWN's Approved Repairer. As long as there has been an AWN authority number given to the Approved Repairer, the bill will be directed to AWN (Unless the repair bill exceeds your claim allowance. Please refer to your cover.)

 

Can I claim more than once on my Warranty?

The ranges of warranty products offered on the Warranties Made Easy website have generous claim limits and allow for multiple claims within the warranty period.

 

Where are AWN approved repairers in my Area?

If you experience a possible claimable problem with your vehicle please contact AWN prior to authorising any work, AWN can take all factors into consideration and direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc. Call (07) 3802 5577 to find the closest AWN approved repairer. (Please note: AWN repairer network need to stay certified and reviewed as such an approved repairer you have used in the past may not be a current approved repairer, as such we recommend you call us to find out.

What do I do if I have a claims dispute?

If a complaint arises during the course of your dealings with AWN, please contact AWN’s Claims Manager to discuss the matter.

Should the complaint remain unresolved, you may request AWN’s Internal Dispute Resolution Committee (IDRC) to review the dispute at no cost to you. This review will normally be completed within 15 business days. AWN, PO Box 4301, Loganholme, Qld, 4129, Phone (07) 3802 5577.

If you are still not satisfied with the outcome of the IDRC review of your complaint, you are entitled to take your complaint to the Financial Ombudsman Service (FOS), AWN’s External Resolution Scheme. The FOS details will be supplied with the IDRC written response to your complaint review.