Important conditions relating to your claims
(07) 3802 5577
Coverage with Australia's most trusted warranty network
Australian Warranty Network Pty Ltd
Office Hours: Monday to Friday 8:15am to 5:15pm
Claims through AWN Network
With a substantial network of over 1200 Approved Repairers throughout Australia, AWN has the experience, expertise and resources to look after our customers now and in the future.
To ensure the best possible service AWN's approved repairer network is continually being updated; AWN review each repairer on a regular basis for quality of workmanship, pricing and customer satisfaction. As such an approved repairer today may not be an approved repairer in six months’ time.
If you experience a possible claimable problem with your vehicle please contact us prior to authorising any work, AWN can take all factors into consideration and direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.
For further details,
How to make a claim
Do I have to pay the Approved Repairer and wait for reimbursement?
No; not at all. All claims are settled directly with AWN's Approved Repairer. As long as there has been an AWN authority number given to the Approved Repairer, the bill will be directed to AWN (Unless the repair bill exceeds your claim allowance. Please refer to your cover.)
Can I claim more than once on my Warranty?
The ranges of warranty products offered on the Warranties Made Easy website have generous claim limits and allow for multiple claims within the warranty period.
Where are AWN approved repairers in my Area?
If you experience a possible claimable problem with your vehicle please contact AWN prior to authorising any work, AWN can take all factors into consideration and direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc. Call (07) 3802 5577 to find the closest AWN approved repairer. (Please note: AWN repairer network need to stay certified and reviewed as such an approved repairer you have used in the past may not be a current approved repairer, as such we recommend you call us to find out.
What do I do if I have a claims dispute?
If a complaint arises during the course of your dealings with AWN, please contact AWN’s Claims Manager to discuss the matter.
Should the complaint remain unresolved, you may request AWN’s Internal Dispute Resolution Committee (IDRC) to review the dispute at no cost to you. This review will normally be completed within 15 business days. AWN, PO Box 4301, Loganholme, Qld, 4129, Phone (07) 3802 5577.
If you are still not satisfied with the outcome of the IDRC review of your complaint, you are entitled to take your complaint to the Financial Ombudsman Service (FOS), AWN’s External Resolution Scheme. The FOS details will be supplied with the IDRC written response to your complaint review.